The seven things a good booking agent handles
- Round-robin across the AE pod, weighted by capacity and territory.
- Calendar deconfliction — real-time free/busy across Google + Outlook.
- Timezone inference from the lead's IP, phone country code, and stated preference. Never assume Pacific.
- Holiday and PTO awareness — don't book on the AE's day off, don't offer slots on the buyer's public holidays.
- Reschedule handling — a one-tap "does Thursday work instead?" flow, not a Calendly link dropped in email.
- Reminders at T-24h, T-1h, and T-15m, on the buyer's preferred channel.
- No-show recovery — automatic reach-out within 10 minutes with a warm rebook link.
The show-rate math
Industry average show rate: 55-65%. Top-quartile: 80%+. The gap is entirely reminders + reschedule friction. Every reminder channel you add lifts show rate 5-8 points; every step of reschedule friction removed adds another 3-5.
How CoLive books
Vesper proposes three slots in the buyer's timezone during the discovery conversation, holds the winning slot in real time (no double-book), sends the invite with the AE's Zoom link, and drops a fully-tagged opportunity into Salesforce with the transcript attached. If the buyer reschedules, it's a two-message flow — never a Doodle poll.