What a modern chat agent does
Answers the pricing question with a real range and a caveat;;Runs a real 3-question discovery on high-intent visitors;;Books a live call in the same session for ICP fit;;Warm-transfers to a live rep on request
Instrumentation
- Session-to-meeting conversion, not chat-to-lead. The old metric flattered the tool.
Rollout
Ship in shadow mode alongside your current tool for two weeks. Compare on conversion, not on transcript feel.