What Outreach does well now
Deliverability tooling, established integrations, deep sequence reporting.
What to test carefully
- Native agent quality vs. best-of-breed
- Voice channel maturity
- Latency of any 'agent' features
Buyer's take
If you're a heavy Outreach shop, evaluate their agent layer against 2 best-of-breed. If it's within 20%, the switching cost isn't worth it.