What native SF AI does well
- Predictive scoring on clean data
- Einstein activity capture with reasonable accuracy
- Summarization inside records
Where best-of-breed still wins
- Voice agents, live-call copilot, prospecting agents
- Cross-channel orchestration outside SF surfaces
- Anything that needs sub-minute latency
Integration pattern
Bi-directional sync on account, contact, opportunity, activity. Everything else can live where it's best served.