What AI does on WhatsApp
Opt-in-based post-call recaps;;Meeting reminders in the buyer's language;;Async Q&A between calls with full transcript threading to the CRM
Integration shape
- Use the WhatsApp Business API, not a personal number. Compliance and audit trails require it.
When to lead with WhatsApp
When the buyer opens the channel first. Never cold-open on WhatsApp — it's a trust breach.