Five metrics that matter
Talk-listen ratio;;Question depth, open vs closed;;Next-step clarity;;Objection surface rate;;Silence handling
Rollout pattern
- Opt-in with a champion AE. Publish week-over-week deltas privately. Team leaderboards only after month 3, and only if the team asks.
Manager involvement
Managers stop reviewing 5 random calls a week and start reviewing the 3 flagged gaps per rep. Different job, better outcomes.