Where hallucinations happen most
- Pricing questions with edge-case tiers
- Feature availability in specific plans
- Regulatory or security claims
- Roadmap dates
The two-check pattern
Grounding retrieval on every customer-facing answer + a confidence threshold that routes to human below a bar. Both, not either.
What NOT to do
Rely on 'just prompt it better'. Prompt engineering alone can't fix hallucination at scale.