Data & security
- No-training clause
- SOC 2 Type II
- Data deletion SLA
- Sub-processor notification
Product & performance
- Latency budgets
- Uptime SLA
- Roadmap alignment on your top 3 asks
- Model version notification
Commercial
- Ramp pricing on volume
- Named support contact
- Term-based exit rights
- Reference-check calls in the first 30 days
The final gate
Would you sign this if the founder of the vendor was your best friend and you had to give an honest answer? If not, negotiate more.