Positioning shifts
- Segment narrower — agents make it cheap to serve the long tail well
- Lead with outcome metrics, not features
- Publish more, gate less — agents pre-qualify better than forms
Org changes
AE + AI agent pods replace SDR → AE → CS handoff chains. One pod owns a segment end to end, with agents doing the routine work between human touches.
Comp changes
Move from per-meeting SPIFs to per-pipeline-quality bonuses. Agents can fake activity metrics; they can't fake advancement into stage 3.