The difference
A copilot suggests; a human clicks. An agent acts; a human reviews or overrides. Copilot is safer for high-trust moments (executive email). Agent is faster for high-volume moments (inbound triage).
Where each wins
- Copilot — live-call whisper prompts, deal-review preparation, forecast challenges
- Agent — inbound reply, meeting reschedule, CRM update, follow-up nudge
Hybrid is the norm
Most teams end up with agents on the boring, copilots on the political. Design the split before you buy.