The three modes
Silent coach — real-time prompts and case-study surfacing to the AE;;Named participant — introduced as an AI notetaker with buyer consent;;Autonomous agent — runs the call solo, only for self-serve tiers
The win-rate lift
- Teams running silent-coach mode on every discovery call see 12-18 point win-rate lifts within a quarter — from question-quality improvement, not from AI closing.
How to roll it out
Opt-in with a champion AE. Publish week-over-week deltas privately. Team leaderboards only after month 3.